Exchanges and Returns

How to request an exchange or return

The deadline to request an exchange or return your purchase at Meexe.shop is 15 days, counted from the day your order was delivered. For us to accept it, the item must show no signs of use, retain its original intact packaging, and include all accompanying accessories and components.

For both exchanges and returns, the transportation of the merchandise back to our warehouse is at the customer's expense. The only exception is when the reason is our shipping error or a product defect: in that case, we will cover the cost.

Remember to include a copy of the purchase invoice inside the package. Once we receive the return and verify that the item is in perfect condition, we will process the refund.

Send your return to:

Meexe.shop · C/ Viena 31, Pol. Ind. Mas de Tous, 46185 Pobla de Vallbona, Valencia (Spain)

Products that cannot be returned

• Customized or made-to-measure items: returns are only accepted if they have a manufacturing defect.
• Clearance or special discount products: these may be subject to more restrictive return conditions, which you will find detailed in each promotion.

How long does it take for the replacement product to arrive?

We will prepare the new shipment as soon as your package arrives at our facilities. As a reference, you will receive the replacement item within approximately 5 business days from when we receive and process the return.

Shipping and Deliveries

Delivery times

Orders destined for the Peninsula are delivered within 48 to 72 business hours from leaving our logistics center. If the shipment is destined for the Balearic Islands, Canary Islands, Ceuta, or Melilla, delivery is made in approximately 7 business days.

Delivery times are approximate and depend on the courier company. A delay caused by the transport agency does not entitle you to a free return of the order.

Where do we ship?

We ship throughout Spain (including islands), to Europe, and the rest of the world. You can place your order directly on meexe.shop, and if you have any questions about shipping options to your country or region, please consult us before completing your purchase.

Incidents, Cancellations, and Payments

Order cancellation

We can only cancel your order as long as the merchandise has not left our warehouse. The transport agency collects packages every day at 3:00 PM, so your cancellation request must reach us before that time.

Payment methods

At meexe.shop, the following payment methods are available:

• Credit or debit card
• Bank transfer
• Bizum and PayPal
• Google Pay, Shop Pay, and Click to Pay
• Installment payment (Aplazame / Klarna)

What if my order arrives damaged?

Always check the condition of the package in front of the delivery person before signing for the delivery. If you observe dents, breakages, or any anomaly, make a note on the carrier's delivery note and notify us within a maximum of 48 hours from receipt. If the damage is not recorded within that period, we will not be able to file a claim with the agency or be held responsible for the damage.

If the product has a defect, we will arrange for its replacement or refund at no cost to you, and we will also arrange for the collection of the defective item.

Is something missing from your order?

If, upon opening the package, you find that an item or component is missing, notify us within 48 hours of delivery, and we will send you what is missing at no additional cost.

Promotions and discount codes

Coupons and promotional codes are not stackable: only one discount can be applied per order, and it cannot be combined with other already active offers, unless the campaign conditions expressly state otherwise. Codes provided by collaborators or influencers also cannot be added to discounts already applied to products.